Back to Table of Contents

I sent bitcoin to MultiBit Classic but they never arrived

What is the symptom ?

You sent some bitcoin to MultiBit Classic but the bitcoin never arrived. There is no record of the transaction in MultiBit Classic.

What can you do about it ?

The first thing to check is whether the bitcoin was actually sent ok. You can do this as follows:

  1. Request the transaction id from the person or company that sent it to you.
  2. Check the transaction on or Bitcoin Block Explorer to be sure that it is actually on the Bitcoin network.

I've verified that the transaction is on the block chain and it's confirmed

To get the missing transaction into your wallet:

  1. Click on the wallet in the 'Wallets' side panel to make it the active wallet.
  2. Go into the 'Tools | Reset Block chain and Transactions' menu option.
  3. Click on the 'Reset block chain and transactions' button and let MultiBit Classic sync the block chain. Just leave MultiBit Classic to work its way through the sync.

You should then see the transaction in your wallet.

I'm running an old version of MultiBit Classic (before 0.5.16)

Earlier versions of MultiBit Classic did not show transactions that had inputs that were not confirmed. As this caused confusion this has been changed in version 0.5.16 so that these transactions are shown (unconfirmed). If you have an old version of MultiBit Classic download the latest copy and install it. You will need to do a 'Reset block chain and transactions' so that MultiBit Classic can resync to see any transactions like this.

Related articles

Here are some related articles