MultiBit HD Version 0.1.x help

You should upgrade to the latest version of MultiBit HD

MultiBit HD has been designed to be as easy to use as possible but Bitcoin itself can take some getting used to. These articles aim to provide useful explanations of common issues that people encounter.

Please take the time to read our Bitcoin FAQ which will give you a useful working knowledge of Bitcoin and may even inspire you to start your own Bitcoin business.

Learn about the built-in Help browser.

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Reporting an issue the easy way

Use the "Report error" button on the Help screen

We welcome error reports (and your feedback) to improve the software for everyone else. We have implemented an encrypted issue reporting system that will securely provide us with a copy of your log files along with any additional information you would like to add. We will analyse these logs (usually in aggregate with others) and identify issues arising from them. You can track them here.

If you are a security researcher you will probably want to read our responsible disclosure process.

Reporting an issue with screen shot

If you have an issue that requires a screen shot to adequately explain then you will need to use our issue reporting system directly.

Use the approach below to get the fastest response from the support team:

  1. Copy the following text:
      Bug report
      Operating System:
      MultiBit HD Version:
      Steps to replicate the problem:
      1. Provide steps to reproduce
      Screen shot:
      2. Provide a screen shot (use CMD+SHIFT+4+SPACE+Click on Mac then drag image into Issue editor, ALT+PrtScr on Windows then paste into Issue editor)
      I've removed personally identifying information:
  2. Re-visit the MultiBit HD Issue reporting center
  3. Click on the "New Issue" button.
  4. Paste the template text and fill it in for your computer. The more detail you can give the quicker we can address the problem. Screen shots are often very useful but be sure to hide any sensitive information since they will be public. Do not blur, simply draw a black filled rectangle over the personal information to ensure no reverse engineering of the blurring takes place.